What packages do you offer?
What is the difference between these three packages?
All three packages contain basic technical assistance, such as updating themes, plugins, monitoring issues, basic security. The earth package is meant for small websites, no shop or multilingual features, no custom coding or custom solutions.
The Galaxy and Universe packages are there to support medium to large websites, including shops, and or multilingual websites. These packages contain next to technical support also 30 or 60 minutes functional support per month, which can be used for small design changes, content updates, advice, questions and suggestions. The Universe package adds another security layer, automated uptime monitoring and priority customer support to that.
How often do you run updates?
How often do you run backups?
What if my plugin is no longer supported?
What are my payment options?
Do you offer 24/7 support?
No we do not. Our support hours are 10am – 8pm CEST, Monday through Friday.
Outside these hours there usually is still email support available, but not always guaranteed.
What happens if my site breaks when you update WordPress or my plugin(s)/theme(s)?
We will spend up to one (1) hour of time fixing/troubleshooting the issue – if we cannot fix within that time, we will give you a time/cost estimate and let you decide if you would like us to move forward.
How do I submit a request for basic theme and plugin modifications?
You can submit all requests by mailing to firstname.lastname@example.org
How do I request additional support and/or site customizations?
A few things our existing clients use their hour for:
- Styling elements with CSS
- Content Population & Image Manipulation
- Creation of basic graphics (e.g. buttons, banners, etc.)
- WordPress Consulting (pick our brains!)
- Theme & Plugin Audits
- Plugin installation and implementation
This discounted hourly rate is subject to review by DP management. It cannot be used for full site re-designs, new projects or anything outside of the existing site’s domain/WordPress installation.
What does develpment time on retainer entail?
Sometimes you need a little work done on your site. Keeping us on retainer provides you with the reassurance that if you need something fixed or you want something changed, you can just ask and our developers will make it so.
Your time allotment does not roll-over from month to month. This is a monthly allowance, so you can use this amount of time every month, but may not store it up over time.
Can you re-design our website? What if we have a specific project/web design/development need?
Do my hours rollover if unused?
Do I have to change web-hosting providers?
Are there requirements for my web-hosting environment?
- PHP version 7.2 or greater.
- MySQL version 5.6 or greater OR MariaDB version 10.0 or greater.
- HTTPS support
- SFTP and/or SSH capable and enabled (read and write access)
If your host does not support any of our recommended backup options or does not meet our minimum requirements for hosting, you may not be eligible to receive all benefits of our service.
What do I need to provide in order to use your service?
If you are unsure of how to provide us with those details go ahead and sign-up, we will be with you shortly to help get the access we need.